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Palm Coast Tuesday, Mar. 17, 2020 2 years ago

Testing for coronavirus at AdventHealth: frequently asked questions

Seek treatment from a primary care physician first.
by: Guest Writer

The following was adapted from a press release by AdventHealth's Central Florida Division Corporate Communications:

AdventHealth is testing patients who meet evaluation criteria for novel coronavirus (COVID-19) in Florida.

The acquisition of three specialized testing devices allows AdventHealth to alleviate the testing burden from public agencies, while also providing patients and physicians expanded access to the test.

Because of limited supplies and resources, the test will only be facilitated with a physician’s order for patients who meet the evaluation criteria as defined by the Centers for Disease Control and Prevention.

“It’s important that we support our community and public health agencies in identifying patients who become infected with COVID-19 and share that information with our public health partners,” said Dr. Vincent Hsu, Infection Control Officer at AdventHealth. “As COVID-19 continues to make an impact in Central Florida, it’s key that we use our resources to test those at highest risk, so we can quickly identify and treat the infected, and help protect our greater community.”

Call the AdventHealth Coronavirus Information Line at 877-VIRUSHQ or visit


Frequently Asked Questions

Q: Where do I go if I want to be tested?

If you are sick and exhibiting symptoms (fever, cough, shortness of breath), you should seek treatment with your primary care physician or Centra Care. Physicians are stringently adhering to the testing criteria set by the Centers for Disease Control and Prevention to determine if a patient qualifies for a COVID-19 test. A doctor will likely test you for other illnesses, such as the flu, before ordering a COVID-19 test.

Please note: The public cannot come to an AdventHealth hospital, physician practice or Centra Care and order their own COVID-19 test.


Q: Should I go to the ER if I think I need a COVID-19 test?

The emergency department should be used only by those having a medical emergency, such as chest pain or shortness of breath.


Q: Are the results instantaneous?

No. The COVID-19 test takes up to seven days from the time of collection sample to results being shared with the patient. During that time, patients will be instructed to follow CDC guidelines and isolate themselves.


Q: Does AdventHealth share results with the Florida Department of Health?

Yes. AdventHealth will share positive COVID-19 test results with the Florida Department of Health as required by regulation.


Q: Are the tents at AdventHealth hospitals for testing?

The tents are not currently in use and are part of our preparedness efforts. There are no drive-thru testing sites at AdventHealth today.


Q: How are elective procedures and surgeries impacted?

AdventHealth has decided to continue performing all emergent and urgent procedures.

However, we are asking physicians to review their scheduled elective cases. Elective, non-time-sensitive cases should be deferred if possible, based on the patient’s needs and physician’s clinical judgment. 

Patient safety, safety of the entire health care team and the ability to care for our community remain the tenets of our policies and directives.

“Every decision we make is to protect patients, physicians and team members, and ultimately, our greater community. As the region’s leading health care provider, we have a sobering responsibility to halt the spread of COVID-19,” said Dr. Neil Finkler, Chief Medical Officer for Acute Care Services at AdventHealth.

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