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Palm Coast Tuesday, Dec. 11, 2018 1 year ago

City of Palm Coast to hold citizen survey starting Jan. 2

Results of the online survey will be posted to the city's website after the survey period ends in February.
by: Jonathan Simmons News Editor

Palm Coast will be holding this year's citizen survey online from Jan. 2 to Feb. 2.

The city has conducted regular surveys of its residents since 2002. Every other year, the city takes part in a statistically valid survey called the National Citizen Survey, conducted through the mail by National Research Center.

In the off years — like 2019 — the city holds its own web survey. The survey isn't statistically valid, because people living outside of Palm Coast could take it, and people could take it more than once. 

But city leaders still find it valuable and use it to inform their decisions. 

The 2019 survey will be advertised through an email campaign by the city — using email lists obtained when people signed up for community events and activities, or to vote in city elections — and will also be accessible through the city's webpage at

The city will also advertise the survey in the local press and will adjust its wifi settings at city facilities so that internet users connecting through the city's free wifi network will be prompted, but not required, to take the survey.

The results of the survey will be presented to the Palm Coast City Council on Feb. 26, and will also be posted on the city's website.

The last time the city held its internet survey, Palm Coast spokeswoman Cindi Lane said, it received about 2,000 comments in the written comment section at the end of the survey.

In 2017, Lane said, the city sent an email blast about the survey to 13,598 email addresses. Of those messages, 6,444  were opened by their recipients, and 2,432 people clicked into the survey. The city got 3,910 complete responses in 2017.


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